Refund policy

Each artwork sold on this store is produced on demand as an unframed and unmounted fine art collector print.

For this reason, orders are handled individually and cannot be treated like standard retail products.

Product Format

Unless clearly stated otherwise, artworks are sold as fine art paper prints only.

Frame, mounting, glass, Dibond, acrylic, canvas, wood support or any other presentation support are not included in the standard artwork price.

This allows each collector to choose their own framing or mounting solution locally, according to their interior, country and personal preference.

Order Review Before Production

After an order is placed, the production and shipping details may be reviewed before printing begins.

Each order is personally reviewed before production.

If production conditions, destination details, shipping requirements or delivery terms need to be confirmed separately, the buyer will be contacted before production starts.

Cancellations

Orders can only be cancelled before production has started.

Once production has started, the order cannot be cancelled, refunded or modified, as each artwork is made specifically for the buyer.

Returns

Returns are not accepted for made-to-order fine art prints, except in the case of confirmed damage or production defect.

Each print is produced specifically for the buyer, based on the selected artwork, format and production specifications.

Please do not return any artwork without prior written approval.

If a return is approved, return instructions will be provided by email. Depending on the situation, the return address may be the production partner’s address or another address provided for that specific case.

Items returned without prior written approval may not be accepted or refunded.

Unless otherwise agreed in writing, any return shipping costs, customs charges, courier handling fees or related costs remain the responsibility of the buyer.

Exchanges

Exchanges are not accepted.

Damaged or Defective Items

If the artwork arrives damaged during shipping, please contact us within 48 hours of delivery.

If you notice a possible production defect, please contact us within 14 days of delivery.

Please include:

- Order number 
- Clear photos of the damaged packaging 
- Clear photos of the damaged or defective artwork 
- A short description of the issue

Each case will be reviewed individually. If the damage or defect is confirmed, a replacement or appropriate solution will be discussed.

A return may not be required in every case. Please wait for written instructions before sending anything back.

Color and Print Variation

Fine art prints may show slight differences in tone, contrast, texture or brightness compared to images viewed on a screen.

This is normal and can depend on screen calibration, paper type, printing process and viewing conditions.

Such natural differences are not considered defects.

Shipping Issues

Fine art shipping and handling fees are calculated at checkout depending on the collector’s location and available shipping zone.

Shipping and handling fees may include professional preparation, protective packaging and delivery of the unframed fine art print.

Delivery times may vary depending on destination, customs procedures, carrier delays and production location.

Current DDP destinations are Canada, Australia, Switzerland and Norway. For these destinations, import duties and taxes are prepaid and included in the shipping rate displayed at checkout.

For all other available destinations, local import duties, taxes, customs clearance charges or courier handling fees may be charged before delivery. These charges remain the responsibility of the buyer unless duties and taxes are explicitly included in the shipping rate at checkout.

If a parcel is delayed because of customs procedures, courier processing or local import requirements, this does not constitute a reason for refund once production has started.

If a parcel is refused by the buyer, or if required local charges are not paid where applicable, the order cannot be refunded once production has started.

In such cases, the parcel may be returned to the production partner or handled according to the carrier’s return process. Any additional return, storage, reshipment or handling costs may remain the responsibility of the buyer.

Unsigned Prints and Certificate of Authenticity

Prints are not physically signed unless clearly stated on the product page.

Each artwork is authenticated with a digital certificate of authenticity issued by Jean-Charles Garrivet and sent by email after purchase.

Contact

For any return, refund, damage or order issue, please contact us as soon as possible with your order details.

Please do not send any artwork back without receiving written return instructions first.